Frequently Asked Questions​

Making a decision about caregiving for a loved one is never easy. To be comfortable with your options, you need answers. We hope the following information is a good start. If your questions aren’t completely answered, call us today. We'd be glad to speak with you about your specific family situation.

Call us today 305-204-1943 or inquire online below

How are caregivers selected?

Our caregivers, or heroes as we like to call them, go through a rigorous onboarding process that may include:

Online application → Personality Assessment → Phone Interview → Vehicle Inspection → Virtual Training → Orientation → Level 2 FBI Background Check→Drug Test→Identify Verification

Are there things the caregivers can’t do?

Our heroes solve a range of social determinants of health (SDOH) and instrumental activates of daily living (IADL) activities. Our services are non-medical in nature and does not include nursing services or hands-on personal care such as activities of daily living (ADL).

Are there things the caregivers can’t do?

Our heroes solve a range of social determinants of health (SDOH) and instrumental activates of daily living (IADL) activities. Our services are non-medical in nature and does not include nursing services or hands-on personal care such as activities of daily living (ADL).

Are heroes insured and bonded?

Yes. All heroes are insured and bonded.

Where do you provide services?

We currently serve the Miami-Dade community, including Miami, Doral, Kendall, Pinecrest, and Sweetwater.

What is the cost of your services

Costs are determined based on each client’s needs. Contact us today and we can help you with an assessment. We will then be happy to provide you a quote for our services.

Does hero provide services in assisted living facilities?

Yes. We provide services where our clients reside.

Who pays the caregivers, me or you?

Hero handles the payments to our team of heroes.

Are your services only for seniors?

No. We provide services to new mothers, individuals with disabilities and people recovering from illness or surgeries who do not require nursing services.